Reuters reports that Symantec has taken the rare step of advising customers not to use one of its mainstay products, saying that remote control software product pcAnywhere is at increased risk of getting hacked after details and code were stolen. Symantec is asking customers to temporarily stop using the product, until it releases an update to the software that will mitigate the risk of an attack. PcAnywhere is also bundled with other titles, like Symantec’s Altiris line of software for managing corporate PCs.
This is a serious step, and I applaud Symantec for coming clean on the risks of this powerful and popular product. Most vendors woould simply warn users of increased risk and provide workaround and mitigation steps that may or may not be implementable or effective. I hope that Symantec can release new code quickly, and overcome this unfortunate problem.