Capturing Value From Business Process Improvement

“Business processes occupy the middle ground of enterprise architecture:  They are driven by the business model and in turn, drive the technology model.  Although business processes are well positioned to be a source of significant value, you need to take a holistic approach to understand their impact.”

Baseline’s Jeff Bruckner ‘s Workbook has provided another thought provoking article that outlines a 5 step BPI metrics development and gathering process:

  1. Assessment
  2. Road Map
  3. Analyze & Select Scenarios
  4. Develop & Implement Programs
  5. Track Performance

Although the article is only a single page, there is enough food for thought here to feed and grow a working methodology.  Read the article here:  BaselineMag