Came across this article in NetworkWorld by Mich Kabay, one of my favorite authors. I thought that I would share it here in case others may find it useful. Visible Ops is a 20 page pocket size quick reference booklet intended to get a newcomer started in planning and implementing the ITIL framework.
ITIL is a fantastic framework, and because it is a framenwork rather than a rulebook, it provides guidance in best practices for integrating and managing processes while optimizing a business. Great strategy guide for IT-type people that may forget or not always think in terms of business.
Check out the article, and pick up Visible Ops. It’s a Coles Notes ITIL guide!! (I’ve got a hardcopy)