ITIL Visible Ops

Came across this article in NetworkWorld by Mich Kabay, one of my favorite authors.  I thought that I would share it here in case others may find it useful.  Visible Ops is a 20 page pocket size quick reference booklet intended to get a newcomer started in planning and implementing the ITIL framework.

ITIL is a fantastic framework, and because it is a framenwork rather than a rulebook, it provides guidance in best practices for integrating and managing processes while optimizing a business.  Great strategy guide for IT-type people that may forget or not always think in terms of business.

Check out the article, and pick up Visible Ops.  It’s a Coles Notes ITIL guide!!  (I’ve got a hardcopy)